Aer lingus reviews full#
Aer lingus reviews free#

Previously we travelled with Delta to Amsterdam and caught the Aer Lingus connection to Dublin. We travel to Dublin every summer and were so excited to learn that Aer Lingus started a direct flight from Minneapolis to Dublin. I know this is not Aer Lingus's doing but it compounded the insult.

Aer lingus reviews free#

When I asked if we could at least have a beer at the bar he wouldn't offer a free drink on top of the missed meal insult. When we went to speak to the hotel manager he said we missed the serving window and there was nothing he could do or offer. My wife was on hold on the phone for so long that she missed the courtesy meal offered. To add insult to injury, my wife had to forfeit a very costly day's pay and vacation day because of Aer Lingus's lies about the flight cancellation and how they simply DUMPED us at this hotel where there were NO AER LINGUS PERSONNEL there to help us and the entire flight get rebooked. So, not only were we grossly inconvenienced but so were the five VA soldiers and their families. My wife is a medical surgeon who had several surgeries scheduled for that Friday at the VA hospital in Minneapolis.

Aer lingus reviews full#

My wife quickly grabbed the concierge phone in the lobby and called Aer Lingus only to be left on HOLD for over 2.5 HOURS!!!!! When she finally got an Aer Lingus rep on the phone, she was told that the following day's Aer Lingus flight on Friday, from Dublin to Minneapolis was already full and that our family would have to try and get on either over the weekend or the following week!. There were three hotel staff members behind the front desk and none of them were trained nor able to rebook flights.

When we arrived at the hotel we found out that there was a POWER OUTAGE due to a rain storm (laughable in Ireland where it ALWAYS rains!) and that the PHONES in the hotel rooms DID NOT WORK.

Finally, after 7pm, they officially announced that the flight was cancelled due to 'technical issues with the aircraft.' Bull Crap! We learned the true story from the airline employee!!!! To add insult to injury, we were then told to spend the night at a hotel 45 minutes away and that the hotel staff would be there to rebook our flights. We were left sitting there ALL AFTERNOON, while Aer Lingus was apparently frantically trying to get a pilot. The person sitting next to us, an Are Lingus employee learned that the pilot called in sick and they could not get a replacement pilot. I am still so upset that I am writing this complaint almost 3 months after it occurred!! It would take a lot to get me and my family to fly Are Lingus from Minneapolis to Dublin return again! Our flight, EI089 on August 8th, 2019, was delayed from 2 pm till 7pm with NO explanation as to why.